Terms of Use
Last updated: November 14, 2026 (provisional version)
These terms govern your use of CLARAIA, a service that answers salon clients on WhatsApp using artificial intelligence. By creating an account, you agree to them.
1. The service
CLARAIA connects to your salon's WhatsApp number and answers messages, books, reschedules, confirms and cancels appointments, sends reminders and satisfaction surveys, and re-engages clients, based on the services, prices, team and rules you set up.
2. Your account
You are responsible for the information you enter and for who accesses the account. Keep your credentials safe and tell us if you suspect misuse.
3. Plans, credits and payment
Current plans, prices and credits are on the pricing page. Each credit equals one reply from Clara. Top-ups never expire. In this version, the plan is a 30-day pass paid once; it does not renew automatically, and to continue you buy another pass.
4. Cancellation
There is no lock-in. 30-day passes simply do not renew when the period ends.
5. Acceptable use and the salon's responsibilities
You must have the right to message the contacts you serve and comply with applicable law and WhatsApp's terms. The QR-code connection uses your own number; WhatsApp may restrict numbers that send messages abusively or without consent, which is outside our control. You may not use CLARAIA for spam, fraud or unlawful content.
6. Limits of artificial intelligence
Clara is an automated system and can make mistakes. We recommend checking your schedule and letting your team take over conversations that need a person. We do not guarantee specific sales or win-back results.
7. Availability
We work to keep the service running, but it depends on third parties (such as WhatsApp and cloud and AI providers) and may be interrupted or down for maintenance.
8. Liability
To the extent permitted by law, our liability is limited to the amount paid for the plan during the period in which the problem occurred.
9. Changes and governing law
We may update these terms and will notify you of material changes. Brazilian law applies.
10. Contact
Questions: WhatsApp +55 11 99775-2412.